Shipping policy

Last updated: October 18, 2026

We print, pack and ship every order ourselves from Nampa, Idaho. Here's what happens between checkout and your door.

Where we ship

We ship to addresses in the United States only, including P.O. boxes. We don't ship internationally. (FedEx and UPS overnight can't deliver to P.O. boxes; see Overnight shipping below.)

Processing time (before your order ships)

Processing time is how long it takes us to print, check and pack your order. It's separate from the time your package spends with the carrier, and it counts business days (Monday to Friday, not counting US holidays).

Order type	Usual processing time
In-stock, ready-to-ship toys (shown with a stock quantity)	Up to 2 business days
Print-to-order items (shown without a stock quantity, or with zero in stock) and custom-color prints	Printed after your order is placed; ships within up to 5 business days
Build-a-Birthday Bags (minimum 10 bags)	About 1 week of production for 10 bags. Most orders ship within 10 days after your engraving proof is approved and your invoice is paid in full. Larger orders can take longer; we'll confirm timing when we send your proof.
Bulk orders and custom quotes	Timing is set out in your quote (we usually reply to quote requests within 1–2 business days)

Print-to-order items. Many of our critters aren't kept on the shelf. When an item is shown without a stock quantity, or shows zero in stock, you can still order it: we print it for you after your order is placed, then check, pack and ship it within up to 5 business days. You'll receive tracking as soon as it ships (see Tracking below). This production time is an estimate, not a guarantee. Because filament for print-to-order items is ordered as soon as your order is placed, cancellations of these items follow our Refund & Return Policy. Shipping is refunded in full only when your entire order is cancelled before it ships; if you cancel some items and the rest of your order still ships, shipping isn't refunded.

Orders ship together. All items in an order ship together, in one package, once every item in the order has been printed. If your order includes a print-to-order item, the in-stock items in the same order will wait for it and ship with it, so the whole order follows the print-to-order timing of up to 5 business days. If you need your in-stock items sooner, please place them in a separate order.

Busy seasons, holidays and very large orders can add time. If your order will take noticeably longer than shown above, we'll email you.

Need it by a certain date? For parties and events, please tell us your date when you order or send your Birthday Bag request, and order as early as you can. We can't promise a specific delivery date, and carrier delays are outside our control.

Shipping method and cost

We ship with USPS Ground Advantage. It's our standard method and the only option at checkout. Shipping is calculated at checkout from your address and the size and weight of your order, so you'll see the exact cost before you pay. You pay for shipping, unless we're running a promotional special.

For Birthday Bags and bulk orders, shipping is added to your invoice or quote.

USPS gives its own expected delivery timeframe once your package ships, usually 2–3, 3–5 or 5–7 business days depending on where you live and the time of year. That's the carrier's estimate, not a guarantee, and weather, holidays and carrier backlogs can slow things down.

Overnight shipping (by request)

If you need your order faster, FedEx or UPS overnight shipping is available by request only, and it costs extra. It isn't offered at checkout. To ask for it, contact us through our support page or at support@fidgetcritter.com.

Overnight shipping is available only for orders made up entirely of in-stock, ready-to-ship items. Print-to-order and custom items, including Birthday Bags and their toys, ship by USPS only, and because orders ship together, an order that includes a print-to-order item ships by USPS once every item is printed.

Overnight rates aren't fixed. They depend on your address and the carrier. After you request overnight shipping, we'll email you a quote, and the quoted price goes on a separate custom invoice for the overnight shipping cost.

Please pay your overnight shipping invoice promptly. To ship the same day, both your request and your invoice payment must reach us before 2 PM Mountain Time. If payment arrives after 2 PM, your overnight shipment goes out the next business day.

FedEx and UPS overnight can't deliver to P.O. boxes, so you'll need a street address for overnight shipping.

Tracking

Shopify emails you a tracking number automatically when your order is fulfilled. Tracking can take up to 24 hours to show movement.

Signature for Birthday Bags

A signature is required on delivery for all Birthday Bag orders. Please keep an eye on your tracking so someone is available to sign for the package. If nobody is home, the carrier will typically attempt delivery again the next day. Sometimes the carrier leaves a notice instead, and you'll need to schedule a redelivery or pick the package up. Other orders don't need a signature.

Hot weather and candy

Birthday Bag surprise gifts may be sealed, store-bought candy, and some candy can melt in hot weather. PLA plastic toys can also soften in very hot mailboxes or vehicles. Please bring packages inside promptly.

Wrong address

We ship to the address entered at checkout, and making sure it's correct is your responsibility. Please double-check it before you pay. If you spot a mistake, email us right away. We can fix an address before the order ships, but once the carrier has it we can't redirect it. If a package comes back to us because of an incorrect or incomplete address, we'll reship it after you pay the new shipping cost.

Lost, late, missing or damaged packages

Once your package is with the carrier, any claim for a lost, late, missing or damaged package is filed by you with the carrier (USPS, or FedEx or UPS for overnight orders). We'll give you the tracking number and shipping details you need to file it.

Tracking hasn't moved in a while, or the package seems lost: contact the carrier, or email us and we'll send your tracking and shipping details.
Tracking says delivered but you can't find it: check around your door, mailbox and with neighbors, and ask your local post office, since packages sometimes show as delivered a day early. If it still hasn't turned up, file a claim with the carrier.
The package arrived damaged: take photos of the box, the packing and the items, keep the packaging, and file a claim with the carrier. Email us if you need your shipping details.